My blog subscribers are still fairly small but growing and I'd like to send my appreciation to everyone who has subscribed. I'm going to give you a little preview of what BV has in store for 2009 and I'm not posting it anywhere else until much later.
This year I tried an experiment with BV Commerce pricing. Dropping the price from $999 to $499 but also separating out support. This was an effort to tie the cost of support directly to the amount of effort required by our team to provide the support. For those customers who don't use a lot of support they end up with a much cheaper software license. Those customers who need a lot of support time pay for it directly without the cost being spread among all BV customers. The experiment has worked pretty well but it doesn't address the other big variable cost: service packs.
Service Packs, upgrades and support questions over the years have led me to see there are two distinct groups of customers that use BV Commerce. The first group are merchants and non-programmers who are most interested in the business of running an online store. The second group are developers, hosts and tinkerers who use BV Commerce as a toolkit to create customized stores.
The merchant group is not interested in technical details like what language the software is written in, ssl certificates, IIS settings or load balancing. They just want a package that works out of the box and with a few minor theme changes is ready to go.
The developer group is very interested in the technical details and has specific technical goals for the software. They may want to customize a feature, create new layouts and themes from scratch or integrate parts of BV Commerce into an existing web site and just utilize the checkout process.
Sometime in 2009 I will be splitting BV Commerce into two distinct solutions. BV Commerce Service (BVC Service) and BV Commerce Toolkit (BVC Toolkit). BV Commerce Service is targeted to merchants who want a hosted application that is managed by BV Software and does not require any technical effort. BV Commerce Toolkit is the renamed BV Commerce of today with extended support and documentation options for developers. I've heard many times that developer documentation is lacking and one of the core focuses of the BVC Toolkit is extended samples and documentation for the APIs and source code.
I can already hear hosts and designers screaming that we're pulling a LaGarde and trying to kill off our partner channel. This isn't true for a couple of reasons. First, BV Commerce Service will only have a subset of the features in BV Commerce. The merchant group can live with a simplified feature set while they get a store started and can later upgrade to a custom solution using BVC Toolkit. Second, when the split happens we will no longer be providing consulting services or custom programming to merchants directly. We will refer all custom programming requests to our partner companies and anyone interested in BVC Toolkit will see our partner company's services promoted heavily. Third, BVC Service is NOT a replacement for BV Commerce. Existing BV Commerce customers who are hosted with our partner companies have no motivation or reason to switch to BVC Service. They are already getting more than what the service will provide from their current host. Fourth, BVC Service is just that, a service and not a software package. No source code or license is available and there will always be a large segment of customers who want to own a software license and/or control their own hosting environment.
As 2009 rolls around I'll be providing some more information about the new offerings.
In summary, the new BVC Service and BVC Toolkit solutions will offer better options for merchants and better options for developers. If you have any questions, concerns or comments feel free to respond to this blog post or fill out the contact form at BVSoftware.com.